Business-hour responses are usually within 2–4 hours, with same-day acknowledgement for RFQs and 24–48 hours for technical clarifications that require review of SLDs, protection settings, or room layouts.

Yes. For active RFQs and projects, on-site visits in India or virtual meetings can be scheduled to review room layouts, cable entry, earthing, and protection coordination. Use the contact form to propose times and share drawings.

SLD, GA/layout preferences, feeder list with currents/fault level, environmental/IP requirements, utility/consultant specs, and any preferred makes. If available, include relay/I/O lists and harmonics/PF targets.

After PO, you’ll receive a project number. Use it on the Contact page to request live status, FAT dates, and dispatch details; tracking information is shared once the LR/consignment is generated.